Public Disclosure Statement
Licensing Information
NextWave Financial Services Limited (FSP1001259), trading as NextWave Financial Services Limited, has applied for a licence issued by the Financial Markets Authority (FMA) to provide Financial Advice.
Nature and Scope
NextWave Financial Services Limited is authorised to provide advice to our clients on the following financial products:
Personal & Business Insurance
- Life insurance
- Trauma insurance
- Total & Permanent
- Disability (TPD) insurance
- Income protection
- Mortgage & household expenses cover
- Health/medical insurance
- Key person protection
- Shareholder protection
- Debt Protection cover
Generalised KiwiSaver
We are unable to provide advice on investments, taxation, fire and general insurance, or commercial insurance.
Product Providers We Work With
We provide advice on products from a select panel of providers:
Life Insurance Providers
- Partners Life
- Fidelity Life
- Chubb Life
- Asteron Life
- AIA
Health Insurance Providers
- Partners Life
- nib
- AIA
KiwiSaver Providers
- Generate
- Milford Asset
We will consider your existing term life, trauma, income protection, and health insurance policies when giving advice. We do not provide advice on existing whole-of-life or endowment insurance policies.
Our Duties
NextWave Financial Services Limited has duties under the Financial Markets Conduct Act 2013 relating to how we provide advice. We are required to:
- Give priority to your interests and ensure our advice is free from inappropriate influence
- Exercise care, diligence, and skill
- Meet all competence, knowledge, and skill standards set out in the Code of Professional Conduct for Financial Advice Services
- Meet all ethical and client-care standards under the Code
How We Get Paid
Fees and Expenses
NextWave Financial Services Limited does not charge customers fees or any other expenses for the placement of Life and Health Insurance products.
How We Manage Conflicts of Interest
When we arrange insurance for you, the providers may pay us a commission. The amount of commission varies among product providers and is based on a percentage of the total premium payable for the insurance product purchased.
More details on the commission we receive will be provided at the time we give our advice. On occasion, an insurer may provide hospitality—such as morning tea, a Christmas hamper, or a meal. These gestures support strong working relationships, which help us liaise effectively between clients and insurers.
- We manage any potential conflicts of interest through the following steps:
- We have access to a range of product providers and offer you a choice.
- We use third‑party research as part of our analysis.
- We maintain a conflicts of interest register and conduct annual staff training.
- Our processes are audited.
Complaints Process
If you are not satisfied with our financial advice service, you can make a complaint by:
Email: nextwave@nextwaveFS.co.nz
Phone Mark on 021 962 649 or Nick on 027 335 4689
What happens next
- We will acknowledge your complaint within 3 working days
- We may request further information.
- We aim to resolve or update all complaints within 28 working days. If more time is needed, we will notify you.
- We will contact you to explain the outcome and how we propose to resolve the matter.
External Dispute Resolution
If we cannot resolve your complaint, or if you prefer not to use our internal process, you may refer your complaint to our independent dispute resolution scheme:
Financial Dispute Resolution Service (FDRS)
- enquiries@fdrs.org.nz
- 0508 337 337
- Postal Address: FDRS, Freepost 231075, Wellington 6140
- fdrs.org.nz
FDRS provides a free, independent service to help resolve disputes.